Privacy Policy

1. Introduction

This privacy policy ("Privacy Policy") describes how OnLive Ltd ("OnLive") gathers, uses, and maintains your Personal Data on the PetsCare Platform. It also explains your legal rights with respect to that data.

OnLive gathers specific personally identifiable information about you, which includes data reasonably connectable to your identity ("Personal Data"). Personal Data is defined as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’ under the United Kingdom’s General Data Protection Regulation ("UK GDPR").

By using the PetsCare Platform, you confirm that you have read and understand this Privacy Policy, and our Terms of Use (together referred to as the "Agreement").

2. General Terms

In this Privacy Policy:

We, Operator, or OnLive refers to OnLive Ltd, the owner of PetsCare.com.
User(s), You, Your refers to users of the PetsCare Platform.
PetsCare Platform refers to the PetsCare.com website and related mobile applications.

3. Data Collection

A. Data That You Provide to OnLive

OnLive collects certain personally identifiable information about you, including:

Contact Data: Name, address, phone number, and email address.
Billing Data: Payment details, such as card numbers and transaction history.
Identity Data: Identification details such as professional qualifications for veterinary professionals.
Medical Data: Pet health records, test results, veterinary reports, and appointment history.
Financial Data: Bank details for service providers to process payments.
Promotional Data: Information collected through surveys and promotional activities.
Content Data: Any messages exchanged through our platform.

B. Data That OnLive Collects Automatically

OnLive automatically collects data when you use the PetsCare Platform, such as:

Service Use Data: Features used, pages visited, and interaction history.
Device Data: Browser type, IP address, operating system, and location data.
Tracking Technologies: Cookies and analytics to improve user experience.

4. How We Use Your Data

We collect and use information for purposes such as:

Operating the PetsCare Platform and connecting users with veterinary professionals.
Processing payments and preventing fraud.
Conducting identity and background verification for veterinary professionals.
Improving our services and enhancing user experience.
Sending transactional communications and marketing notifications.
Providing customer support and troubleshooting issues.

5. Data Sharing

OnLive shares Personal Data in the following cases:

With Service Providers: Veterinary professionals and pet care providers for service fulfillment.
With Payment Processors: To facilitate secure transactions.
With Legal Authorities: When required by law or to prevent fraud.
With Marketing Partners: For advertising and promotions, subject to consent.

6. Your Rights and Choices

You have the right to:

Access, update, or correct your Personal Data.
Request deletion of your Personal Data.
Restrict or object to the processing of your data.
Withdraw consent for marketing communications.
Request a copy of your data in a portable format.

To exercise your rights, contact us at support@petscare.com.

7. Data Retention

OnLive retains Personal Data for as long as necessary to fulfill contractual obligations and comply with legal requirements. Veterinary and medical records may be stored indefinitely as required by applicable regulations.

8. Security of Data

OnLive implements strict security measures, including:

Password-protected accounts.
Data encryption and secure servers.
Regular audits to ensure compliance with data protection laws.

9. International Data Transfers

OnLive may transfer data to third parties outside the UK under adequate safeguards, including Standard Contractual Clauses where applicable.

10. Updates to This Privacy Policy

OnLive may update this Privacy Policy from time to time. We will notify users of significant changes via email or the PetsCare Platform.

11. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: support@petscare.com

This Privacy Policy was last updated on January 29, 2025.